Before thinking of patronizing that 3g or 4g broadband internet service provider for access to the web with your mobile cell(s), smartphone(s) or PC, below are the leading and trending factors that need to be considered for you to enjoy a better internet service delivery and in turn have good value for your chips without any unjustifiable daunting internet connectivity problems and issues
#1. Customer Care Service:
At least Airtel renders the fastest hook up time with response while trying to get across via their customer care line. Though the system has flaws and it’s poorly managed.
Local ISP Case Study
Among all the naija broadband internet service providers, Glo – 121 still rank better with good and courteous customer care conversation response follow by MTN. One thing that makes glo customer care service rocks is they don’t end a call after any conversation with a customer, instead they simply say would that be all, if your response is yes, they kindly say you may now end the call.
#2. Internet Connection Downtime:
MTN is perpetually known for frequent lost time or interruption of internet connection dauntingly making you to start establishing connection every time. Connection stoppage is very rare with GLO, Airtel and Etisalat except if they are experiencing unavoidable offshore barrier
#3. Flexibility and Intuitive Innovation
I learnt that Glo now offers “internet subscription connection bundle sharing” a me2U feature alike for sending airtime. This allows you to automatically share your internet connection bandwidth popularly known by a number of youths as “megabytes” or “Gigabytes” especially by most mobile 2go.com users.
With this feature you can subscribe and share your internet connection airtime and space with friends and love ones on the same network. Ain’t this a simple smart move if you ask me?
Another innovative move is the recent first of it kind service introduction by Airtel that allows its users to use a blackberry subscription that is both valid on mobile phones and PC. If you are subscribing for the normal Airtel PC internet plan you pay more with a little bandwidth
The only drawback is that if your megabytes or gigabytes get exhausted before your airtime validity period (date), you can’t manually and automatically renew it until you call their customer care on 111 to have it done for you
Another flexible thing currently run by most network operators is being able to pay for internet subscription via ATM and POS terminals online even from the comfort of your home just at your finger tips if you have receptively opted for online banking service
#4. Availability and Proximity to 3G/4G Coverage Access
3G/4G simply means a wireless communication technology structured to deliver high-speed internet access also known as HSPDA capable of transmitting both light and heavy digitalized voice, video and multimedia files
Though most network operators and ISP have now switched their internet connection from 2G to 3G , 3.5G, and 4G as the case might be as well as occasion serves, but such service is still unevenly available to all locations nation-wide
MTN has a wider 3g internet across the nation follow by GLO, then Etisalat follow by Airtel. If you are in location almost at the outskirts of the city you may not enjoy strong 3g access but EDGE which is relatively weaker in speed compare to 3g
#5. Reliability, Speed and Other Users’ Experiences
Like I said above reliability and speed is one of the core attributes of internet connections that you should not ignore if you don’t want to get annoying internet connection error messages as result of poor network service
One of the popular places to find out what other internet users’ experiences about a specific internet connection provider are, is to ask frinds on facebook or visit top internet connectivity forums such as Nairaland.com, forums.cnet.com/wireless-internet-forum, comcast, battlelog, pcpitstop and host of others
I think I would rather stop here as the post is getting lengthier. I think this 5 tips will put you on the guard thereby helping to prevent and remedy the worst internet connectivity problems and issues that emanate as a result of your ISP and network operators fixable inefficiencies and weaknesses that most of them have reluctantly refuse to fix
Lets me know what exactly your experience has been with any network operator over the past couple of years? Lets me know your internet connectivity woes and pros and cons
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